At Dog Genic, we believe great training starts with clarity. Below you’ll find answers to the most common questions about ordering, shipping, payments, and support. If you need more help, our team is always just an email away.
Dog Genic is a one-product store dedicated to smart, effective dog training. We focus exclusively on our Smart Dog Training Collar, designed to improve communication between you and your dog.
Simply select the Smart Dog Training Collar, add it to your cart, and proceed to checkout. Follow the quick steps to enter your shipping and payment details—it only takes a minute.
We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.
Yes. Our website uses SSL encryption technology to ensure your personal and payment information is fully protected at all times.
Yes. The collar is adjustable and designed for small, medium, and large dog breeds, with multiple training modes to suit different temperaments.
Shipping times may vary slightly due to carrier delays or peak seasons.
At this time, Dog Genic ships within the United States only.
Yes. Once your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.
Tracking updates may take 24–72 hours to appear after shipment. This is normal and depends on the carrier’s scanning process.
We begin processing orders quickly, so changes or cancellations are not always possible. If you need help, contact us as soon as possible after ordering.
You can reach us anytime at support@doggenic.com. We respond within 24 business hours.
If there’s an issue with your order, email us within 48 hours of delivery with your order number and clear photos. We’ll resolve it quickly with a replacement or refund.
Yes. Please review our Return Policy for full details on eligibility and instructions.
If your tracking hasn’t updated for several days or appears stuck, contact our support team. We’ll investigate and assist you promptly.
Yes. All orders include basic shipment protection to ensure your product reaches you safely.
We’re here to help make training stress-free and successful—for you and your dog.
Dog Genic — Where Tech Meets Tails.