Frequently Asked Questions

Smarter Training. Clear Answers.

At Dog Genic, we believe great training starts with clarity. Below you’ll find answers to the most common questions about ordering, shipping, payments, and support. If you need more help, our team is always just an email away.

GENERAL FAQs

What does Dog Genic specialize in?

Dog Genic is a one-product store dedicated to smart, effective dog training. We focus exclusively on our Smart Dog Training Collar, designed to improve communication between you and your dog.

How do I place an order?

Simply select the Smart Dog Training Collar, add it to your cart, and proceed to checkout. Follow the quick steps to enter your shipping and payment details—it only takes a minute.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options displayed at checkout.

Is my personal and payment information secure?

Yes. Our website uses SSL encryption technology to ensure your personal and payment information is fully protected at all times.

Is the Smart Dog Training Collar suitable for all dogs?

Yes. The collar is adjustable and designed for small, medium, and large dog breeds, with multiple training modes to suit different temperaments.

SHIPPING & CHECKOUT FAQs

How much does shipping cost?
  • FREE Shipping on orders $50+ across the United States
  • A flat shipping rate of $5.95 applies to orders below $50
How long will my order take to arrive?
  • Processing Time: 1–2 business days
  • Delivery Time: 10–15 business days within the United States

Shipping times may vary slightly due to carrier delays or peak seasons.

Do you ship internationally?

At this time, Dog Genic ships within the United States only.

Will I receive tracking information?

Yes. Once your order ships, you’ll receive an email with your tracking number so you can follow your package every step of the way.

Why hasn’t my tracking updated yet?

Tracking updates may take 24–72 hours to appear after shipment. This is normal and depends on the carrier’s scanning process.

Can I cancel or change my order after placing it?

We begin processing orders quickly, so changes or cancellations are not always possible. If you need help, contact us as soon as possible after ordering.

SUPPORT & POLICIES FAQs

How can I contact Dog Genic support?

You can reach us anytime at support@doggenic.com.  We respond within 24 business hours.

What if I receive a damaged or incorrect item?

If there’s an issue with your order, email us within 48 hours of delivery with your order number and clear photos. We’ll resolve it quickly with a replacement or refund.

Do you offer returns or exchanges?

Yes. Please review our Return Policy for full details on eligibility and instructions.

What if my package is delayed or lost?

If your tracking hasn’t updated for several days or appears stuck, contact our support team. We’ll investigate and assist you promptly.

Do you offer order protection?

Yes. All orders include basic shipment protection to ensure your product reaches you safely.

Still Have Questions?

We’re here to help make training stress-free and successful—for you and your dog.

Dog Genic — Where Tech Meets Tails.